Warranty Terms and Conditions
Thank you for purchasing a Rio product. All Rio products come with a 2 year guarantee as standard, please remember to keep your receipt or delivery note in a safe place. To activate your guarantee you must register your product within 30 days of purchase by post or online here.
Limited 2 year Guarantee - Terms and Conditions
The Dezac Group Ltd guarantees all Rio products for domestic use for 2 years from the date of purchase. Under the guarantee period the Dezac Group Ltd have the option to either:
Provide parts for the purchaser to make a repair.
Repair the product - product to be returned at the purchaser’s cost to our repair centre.
Replace the product - product to be returned at the purchaser’s cost to our repair centre.
The guarantee applies to the original purchaser only and is not transferable.
The guarantee does not cover normal wear & tear. Parts which would normally be subject to periodic replacement, are excluded from the guarantee.
The guarantee does not cover accidental damage, damage caused by storage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product outside of the user instructions.
Repair must only be undertaken by the Dezac Group. Proof of purchase or a delivery note must be provided before any repair work can be carried out. Without this proof any work carried out will be chargeable.
The repair or replacement of the product under this guarantee will not extend the period of the guarantee.
This guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer.
Regions outside the UK:
Purchases within Europe
If the product is purchased outside the UK but within Europe any guarantee claim must be made with the local seller (retailer).
Purchases outside Europe
If the product is purchased in a country outside Europe any guarantee claim must be made with the local seller (retailer) within that country. The seller is bound to comply with the national laws of the Country where the product was purchased.
5 Year Extended Warranty Guarantee
To activate your promotional 5 Year Extended Guarantee visit www.riobeauty.com to register your product.
Promotional 5 Year Extended Guarantee – terms and conditions
This promotional offer only applies to the purchase of new (not second hand) Rio products offered with a 5 Year Extended Guarantee by selected retailers.
The standard 2 year guarantee period starts on the date of purchase as shown on the purchase receipt. By registering the product(s) online within 30 days after the purchase date, you will receive an additional 3 years’ extended guarantee bring the total period of cover to 5 years from the date of purchase. The 5 Year Extended Guarantee is not transferable.
A copy of your invoice or purchase receipt must be retained by you as proof of purchase.
Under the guarantee period The Dezac Group Ltd have the option to either:
- Provide parts for the purchaser to make a repair.
- Repair the product - product to be returned at the purchaser’s cost to our repair centre.
- Replace the product - product to be returned at the purchaser’s cost to our repair centre.
The guarantee does not cover normal wear & tear, accidental damage, damage caused by storage, misuse, careless operation or unauthorised repairs.
All claims under the 5 Year Extended Guarantee must be made directly with The Dezac Group Ltd or its local authorised agent.
- These terms and conditions are governed by English law and come under the exclusive jurisdiction of the English courts.
- By entering this Promotion you agree to be bound by these terms and conditions.
- The Dezac Group Ltd reserves the right to amend the promotion in whole or part without prior notice or compensation.
NEITHER THE DEZAC GROUP LIMITED NOR ITS THIRD PARTY SUPPLIERS OR RESELLERS MAKE ANY OTHER WARRANTY, GUARANTEE, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL OR STATUTORY, WITH RESPECT TO THE PRODUCT(S), AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, SPECIFICALLY DISCLAIM ANY IMPLIED, LEGAL OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR, GENERAL OR NORMAL PURPOSE, SATISFACTORY QUALITY, DURABILITY AND WARRANTIES AGAINST LATENT DEFECTS.