Rio Beauty

 

UK Delivery Options & Times

 

We currently only ship to the UK and Europe.

For delivery within the UK the following options are available;

 

Orders under £30 

Royal Mail Standard Delivery ( 3 - 4 days from dispatch)

Royal Mail Tracked 48 ( 2- 3 day delivery from dispatch)

Express Delivery 1 - 2 Working Days (Tracked & Signed For)

 

Orders over £30

Royal Mail Tracked 48 ( 2- 3 day delivery from dispatch)

Express Delivery 1 - 2 Working Days (Tracked & Signed For)

 

Orders over £50

FREE Delivery  -  Royal Mail Tracked 48 ( 2- 3 day delivery from dispatch)

Express Delivery 1 - 2 Working Days (Tracked & Signed For)

 

What is Standard Royal Mail Delivery and what is the normal delivery time?

This delivery option is a standard 2nd Class Post service.

Delivery will normally be within 3 - 4 working days from day of despatch. No signature is required however no parcel tracking is available for the delivery.

 

What is Royal Mail Tracked Delivery and what is the normal delivery time?

This delivery option is a Tracked 48 service and allows the parcel to be tracked at different stages including delivery.  

Delivery will normally be within 2 -3 working days from day of despatch.  Providing you have given your email address and/or mobile telephone no. at the time of ordering Royal Mail will provide email and/or text notifications for delivery.

 

Overseas Delivery Options & Times

We currently to ship to most EU countries, you can check the list of countries and get a quote for the shipping cost by using the ‘Estimate Shipping and Tax’ on the Shopping Cart page. Depending upon the weight / value of the order you may be given two shipping options

Airmail – This option is a standard Airmail post service

Delivery will normally be within 14 working days from day of despatch. No signature is required however no parcel tracking is available for the delivery.

Courier Delivery – This delivery option is a signed and tracked service, meaning you can track the progress of your delivery at every stage but a signature will be required on delivery.  Delivery is normally within 5 working days from day of despatch, however this may vary depending upon delivery country.

We use Interlink Express Couriers – DPD

 

I am outside of Europe, how can I order a Rio product?

Rio have stockists in many countries outside of Europe, contact our Customer Care Team who will be able to advise on availability in your country.

 

I’ve chosen Courier Delivery service but missed the delivery, what should I do?

If delivery is attempted by the courier but no-one is available to sign for the parcel they should leave you a Calling Card.  This card will tell you how you can re-arrange delivery for another day, this can be done online or by calling your local depot.  For the re-delivery our courier will provide you with a number of options, you can;

-         simply select a different day for delivery to the same address

-         choose to have the parcel left in a safe location

-         choose to have the parcel left with a neighbour

-         choose to have the parcel delivered to a different address (within the same postcode)

-         collect the parcel from your local depot

 

Our courier will only attempt delivery on two occasions before the parcel is returned to us.

 

 

Returns

Can I return the product if I’m not happy?

You can return most products that have been purchased directly from Rio within 28 days of receipt for a refund as part of our ’28 Day Satisfaction Guarantee’.  The refund will be for the returned items only and will exclude the original and return shipping costs.

 

Do you provide a pre-paid label for the return?

No. Return postage costs for items returned under the 28 Day Satisfaction Guarantee must be paid by the sender and are non-refundable.

 

What address should I return the product to?

If you are not completely happy with your Rio product and you would like to return it to us, it is important that you contact our Customer Care Team prior to returning the item so that the return can be recorded on your customer account. This will ensure we are aware that your product is coming back and be able to quickly process your return.

You should include a copy of the order invoice or documentation giving the order number together with your details in with the item(s) returned.

The address is:

The Dezac Group Ltd

RETURNS DEPARTMENT

Forest Vale Industrial Estate

Cinderford

Gloucestershire

GL14 2PH

 

When will I get my refund?

A refund will normally be made to the original payment card within 2 – 3 working days of us receiving the returned item(s).

 

My product is faulty, what should I do?

If you experience any problems with your Rio product, please contact our Customer Care Team who will try where possible to resolve the problem without fuss and without you having to return the product.

Unfortunately it is not always possible to solve a product fault without the product being returned. If you have purchased the product directly from Rio then our Customer Care Team will be able to advise you on how to return the product to us.

If the item was purchased from a Rio stockist then you will find that they are normally happy to help in replacing a product within their own returns policy. 

 

If you have any difficulties, please contact our Customer Care Team.

 

 

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