Warranty Terms and Conditions

Thank you for purchasing a Rio product. All Rio products come with a 2 year guarantee as standard, please remember to keep your receipt or delivery note in a safe place. To activate your guarantee you must register your product within 30 days of purchase by post or online here.

Limited 2 year Guarantee - Terms and Conditions

The Dezac Group Ltd guarantees all Rio products for domestic use for 2 years from the date of purchase. Under the guarantee period the Dezac Group Ltd have the option to either:

1. Provide parts for the purchaser to make a repair.
2. Repair the product - product to be returned at the purchaser’s cost to our repair centre.
3. Replace the product - product to be returned at the purchaser’s cost to our repair centre.

Please note:

The guarantee applies to the original purchaser only and is not transferable.

The guarantee does not cover normal wear & tear.  Parts which would normally be subject to periodic replacement, are excluded from the guarantee.

The guarantee does not cover accidental damage, damage caused by storage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product outside of the user instructions.

Repair must only be undertaken by the Dezac Group. Proof of purchase or a delivery note must be provided before any repair work can be carried out.  Without this proof any work carried out will be chargeable.

The repair or replacement of the product under this guarantee will not extend the period of the guarantee.

This guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer.

Regions outside the UK:

Purchases within Europe

If the product is purchased outside the UK but within Europe any guarantee claim must be made with the local seller (retailer).

Purchases outside Europe

If the product is purchased in a country outside Europe any guarantee claim must be made with the local seller (retailer) within that country.  The seller is bound to comply with the national laws of the Country where the product was purchased.