Delivery
Goods will be delivered to the address you provide to us and will normally be despatched within 10 working days of your order being accepted unless we state otherwise. Time for delivery shall not be of the essence and we shall not be liable for any delay in delivery. If we fail to despatch any goods within 30 days of accepting your order (or such other period we have notified to you), we shall refund in full your payment in respect of such goods.

If you fail to take delivery of the goods or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without prejudice to any other right or remedy available to us, we may store the goods until actual delivery and charge you for the reasonable costs (including insurance) of storage.

Returns
The Dezac Group Limited is committed to selling quality products, however, we understand that there may be a genuine reason that you need to exchange or return a product you have purchased. If you are not entirely satisfied with any item, you can return it to us provided it is returned within 28 days from the date of purchase. The product must be unused and in the original packaging together with proof of purchase. This does not affect your statutory rights. Please note: The Dezac Group Limited can only accept the returns of opened items if they are deemed to be faulty. If you require assistance you may contact our Customer Care Team on 01242 702345.